AI Is Rewriting How Trust Is Formed
AI Is Rewriting How Trust Is Formed
While most companies focus on internal efficiency, AI is quickly reshaping how your customers decide who to trust. Houston Harris, co-founder of Trust Issues Limited discusses this shift from the Digital Era to the Interpreter Era: before a customer ever reaches out to you, an AI system has likely already interpreted your brand. In this episode, we talk about why earning trust with AI chatbots is becoming critical to earning it with humans. For generational family businesses built on reputation and relationships, this is a foundational shift and conversation you don't want to miss.
Key Topics Discussed
While most companies focus on internal efficiency, AI is quickly reshaping how your customers decide who to trust. Houston Harris, co-founder of Trust Issues Limited discusses this shift from the Digital Era to the Interpreter Era: before a customer ever reaches out to you, an AI system has likely already interpreted your brand. In this episode, we talk about why earning trust with AI chatbots is becoming critical to earning it with humans. For generational family businesses built on reputation and relationships, this is a foundational shift and conversation you don't want to miss.
Key Topics Discussed
- Explore the shift from traditional digital search to an AI-driven “interpreter era”
- Understand how AI curates options before customers ever visit your website
- Examine why clarity and documented proof now influence visibility
- Learn how Authority Marketing helps brands earn trust, not just attention
- Discuss the risk of being misinterpreted or overlooked by AI systems
- Identify practical first steps to evaluate how AI currently sees your company
Connect with Houston Harris on LinkedIn
Building Unbreakable Brands is hosted by Meghan Lynch
Produced by Six-Point Strategy
Building Unbreakable Brands is hosted by Meghan Lynch
Produced by Six-Point Strategy
